Frequently Asked Questions...
FAQ
I have a question...

Q.
What is your service area?
We provide compassionate mobile veterinary care for pets in Prescott and the surrounding communities, while also delivering advanced ultrasound imaging and educational services directly to veterinary clinics throughout Northern Arizona and the Northern Phoenix Valley.
Q.
How do I schedule an appointment?
Clients looking for mobile veterinary care or comfort care may call (928) 543-9693 during business hours. All in-clinic ultrasound appointments must be requested by a veterinarian or veterinary professional. Pet owners are encouraged to contact their primary veterinarian to discuss whether mobile ultrasound is appropriate for their pet. After submission, please expect to hear from us within 24 hours to finalize scheduling details.
Q.
How should I prepare a patient for an ultrasound?
Advise pet owners to fast the patient before their scan. No food past midnight the night before, unless medically exempt (e.g., diabetic patients), to improve image quality. Water is allowed. To ensure patient comfort and safety, please DO NOT shave the examination area before our arrival. We will call your home or hospital prior to our arrival. This will give you time to prepare where the ultrasound will take place and give any sedation needed to keep patient calm during the scan. Note: One trained veterinary staff members is required for patient restraint and monitoring.
Q.
What if I have an emergency?
We are not an emergency service. Our mobile service operates by scheduled appointment only and is not equipped to respond to true emergencies. That said, we understand that urgent cases do arise. If a veterinarian feels imaging is time-sensitive, please contact us directly. If we are able to accommodate the request within our schedule and availability, we will do so. If immediate or emergency care is required, the patient should be referred to Yavapai Emergency Animal Hospital off of Windsong Dr and Florentine Rd in Prescott Valley.
Q.
When will I receive the ultrasound report?
In most cases, the finalized ultrasound report will be delivered within 24 to 48 hours of the ultrasound scan.
Q.
When is payment due?
Payment for mobile veterinary care is due at time of service. We do take Care Credit and offer payment plans through Cherry Financial. Please contact us for details. Payment for in-clinic ultrasound services is handled through the referring veterinary hospital. The client is billed directly by the referring veterinary hospital, and the hospital is responsible for payment to our service. To help mitigate last-minute cancellations, we recommend cancelations at least 24 hours before the appointment.
Q.
What is your cancellation policy?
If you need to cancel your appointment, cancel at least 24 hours in advance. Cancellations made within 24 hours of the scheduled service may incur a cancellation fee.