Frequently Asked Questions...
FAQ
I have a question...

Q.
What is your service area?
We bring mobile ultrasound services directly to veterinary clinics across Northern Phoenix and Northern Arizona, making it easy for your patients to access advanced diagnostic imaging without the stress of travel.
Q.
How do I schedule an appointment?
To ensure appropriate case selection and continuity of care, all ultrasound appointments must be requested by a licensed veterinarian or veterinary hospital. Pet owners are encouraged to contact their primary veterinarian to discuss whether mobile ultrasound is appropriate for their pet. After submission, please expect to hear from us within 24 hours to finalize scheduling details.
Q.
How should I prepare a patient for an ultrasound?
Advise pet owners to fast the patient before their scan. No food past midnight the night before, unless medically exempt (e.g., diabetic patients), to improve image quality. Water is allowed. To ensure patient comfort and safety, please DO NOT shave the examination area before our arrival. We will call your hospital around 30 minutes prior to our arrival. This will give your team time to prepare where the ultrasound will take place and give any sedation needed to keep patient calm during the scan. Note: Two trained veterinary staff members are required for patient restraint and monitoring.
Q.
What if I have an emergency?
We are not an emergency service. Our mobile ultrasound service operates by scheduled appointment only and is not equipped to respond to true emergencies. That said, we understand that urgent cases do arise. If a veterinarian feels imaging is time-sensitive, please contact us directly. If we are able to accommodate the request within our schedule and availability, we will do so. If immediate or emergency care is required, the patient should be referred to a 24-hour emergency veterinary hospital.
Q.
When will I receive the ultrasound report?
In most cases, the finalized ultrasound report will be delivered within 12–24 hours of the ultrasound scan.
Q.
When is payment due?
Payment for mobile ultrasound services is handled through the referring veterinary hospital. The client is billed directly by their hospital, and the hospital is responsible for payment to our service. We do not accept payment directly from pet owners. To help mitigate last-minute cancellations, we strongly recommend that hospitals collect a $150 deposit at the time of scheduling, consistent with our cancellation policy.
Q.
What is your cancellation policy?
If you need to cancel your appointment, cancel at least 24 hours in advance. Cancellations made within 24 hours of the scheduled service will incur a non-refundable cancellation fee of $150. This policy allows us to manage travel logistics and scheduling efficiently while providing timely service to our referring hospitals. The fee does not apply in cases of humane euthanasia.